FAQ

Get quick answers to your queries. Our FAQ covers everything from product details and shipping information to returns and refunds, helping you shop with confidence.

How can I contact customer support?

You can contact us via email at sales@woodencratesandfurniture.store.
What if my item is faulty or damaged?

Contact us with photographs of the damage. We will provide a pre-paid Evri return label and arrange a replacement or refund once the damaged item is collected.
When will I receive my refund?

Refunds are processed within 14 days of receiving the returned item.
Do you offer free returns?

No, customers are responsible for return postage unless the item is faulty or damaged.
How do I return an item?

Contact us to initiate a return. We will provide instructions.
What is your return policy?

You can return items within 14 days of receipt for a refund, provided they are in their original condition.
How can I place an order?

Simply browse our website, add the desired items to your cart, and proceed to checkout.
How do I care for my wooden products?

Care instructions may vary depending on the product. Please refer to the product description or contact us for specific guidance.
What types of crates do you offer for storage and organization?

At Woodenify UK, we offer a variety of wooden crates including storage crates, decorative crates, wine crates, and custom crates. Each crate is handcrafted with attention to detail and quality materials.
What type of wood is used for crafting your handmade wooden products?

At Woodenify UK, we use high-quality wood such as oak, pine, and walnut for crafting our handmade wooden products. Each piece is meticulously crafted to ensure durability and beauty.
What color options are available for your wooden products?

At Woodenify UK, we offer a range of color options for our wooden products, including natural wood finishes, stains in various shades, and custom color options. You can choose the perfect color to complement your space and style.
What sustainability practices do you follow in crafting your wooden products?

At Woodenify UK, sustainability is at the core of our practices. We source wood from responsibly managed forests, use eco-friendly finishes, and minimize waste in our production process. Our commitment to sustainability ensures that each piece is not only beautiful but also environmentally conscious.
Can deliveries be rescheduled?

Yes, but only two delivery attempts will be made.
Do you ship outside the UK mainland?

Yes, but additional charges and extended delivery times apply to offshore locations, including the Isle of Wight, Isle of Man, Scottish Highlands, Scottish Isles, Isle of Scilly, Ireland, and Channel Islands. Please select the "Remote/Offshore Delivery Upgrade" option at checkout.
How long does delivery take?

Standard delivery typically takes 3-5 business days from dispatch. Offshore deliveries may take longer.
How can I track my order?

You will receive a tracking number via email once your order has been dispatched. For full tracking details, add a note with your email and mobile number at checkout.
What are your shipping options?

We primarily use Parcelforce and Evri for tracked deliveries within the UK mainland.
How much does shipping cost?

Shipping costs are calculated based on the weight, dimensions, and destination of your order. Costs are displayed at checkout.
What if my order arrives damaged?

Please contact us within 48 hours of receipt with photographs of the damage. We will arrange a replacement or refund.